Help centre
Frequently asked.
Can't find what you're looking for? Email support@ecozrz.com or call (570) 772-7369.
Orders
How do I track my order?+
You'll receive a tracking number by email as soon as your order ships.
Can I edit my order?+
Within 1 hour of placement — just email support@ecozrz.com.
Shipping
How long does shipping take?+
Standard 2–5 business days; expedited 1–2; international 5–10.
Do you ship internationally?+
Yes, to 40+ countries. Duties calculated at checkout.
Returns & Exchanges
What is your return window?+
30 days from delivery on unworn, original-condition pieces.
How do I exchange a size?+
Start a return and place a new order; we'll prioritize fulfilment.
Pickup
Can I pick up in store?+
Yes — select Pickup at checkout. Ready within 2 hours in Williamsport.
How long will you hold my order?+
We hold pickup orders for 14 days before refunding.
Payments
Which payment methods do you accept?+
Major credit and debit cards, Apple Pay and Google Pay through encrypted checkout.
Is checkout secure?+
Yes — all transactions are encrypted and PCI-compliant.
Store visits
Do I need an appointment?+
Walk-ins always welcome. Private fittings by appointment only.
Product care
How do I care for knitwear?+
Cool hand-wash with a wool detergent, lay flat to dry. Avoid hanging.